luggage.co.nz Refunds & Exchanges of your Luggage or Travel Accessories
WE UNDERSTAND THAT SOMETIMES A NEW TRAVEL PRODUCT JUST ISN'T RIGHT
luggage.co.nz allows you to return your order within 100 days of the date of purchase for a full refund. To be eligible for a full refund the items must be unused, unworn, undamaged and unmarked, and in it's original luggage.co.nz box or packaging. You as the customer are responsible for shipping the item back to us at your cost. However, if you wish, we can organise for our courier company to pick the item back up and the freight cost will be deducted out of your refund.
Please note that some travel products may have individual return policies as stated in the product description.If any items are not eligible for a refund we will contact you and return those items to you.
If your item is faulty please contact us as soon as possible at [email protected]
HOW DO I RETURN MY ORDER?
By Courier or Post: To return your order simply re-pack your order in the original box and return to:
luggage.co.nz , Attn: Returns
2/2 Matakokiri Drive
Please state your order number & e-mail address on the box.
If you have any issues with this process or would like us to arrange the item be picked up by our couriers, please don't hesitate to contact our Customer happiness team ([email protected]).
To expedite the refund process you can send an e-mail to Customer Happiness ([email protected]) stating your reason for return so we can start the process as soon as it arrives to our warehouse.
luggage.co.nz processes all returns within 48 hours from the date it is received. Refunds for returns that are unworn, undamaged and unmarked, and in their original packaging are processed within the next business day.
Once you receive an email notification of your return refund, your money will appear in your account in approximately 1-5 days due to inter-bank credit card processing times (if refunding to PayPal then this is within 24 hours).
On rare occasions we may decline to offer a refund if your return is after the Return Policy expires, if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging.
For Returns from orders that were placed during a discount promotion or using a voucher/coupon the refunded value will be the total amount paid. Where part of a multi-item order is returned the refunded value will be the listed price for that item at the time of the order less the amount of the discount that was applied to that item.
Please feel free to contact us at [email protected] if you have any questions regarding the return of purchase.