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Covid-19 Updates

 

Unfortunately due to the current status of the Covid-19 pandemic, we have had to make some important but necessary decisions to ensure the business can continue to grow and service New Zealand. These decisions have not come about easily but have been put in place to comply with Government requests and to ensure staff wellbeing is secure.

 

Current Status

New Zealand is currently in Alert Level 3.

This means all office staff will be working remotely. For more information about the Alert Levels, click here

 

FAQ

Are you still open?

As of Mar 24 2020, our warehouse and office are temporarily closed until the country has returned to an Alert Level 2. All orders placed prior to Mar 24 2020, will be dispatched as usual with a 1-3 day expected delivery. 

When will you reopen and dispatch?

The government has suggested we will be in Alert Level 3 for at least 4 weeks. We will be unable to distribute any orders until the level has dropped to Level 2. However, as soon as we are able to, we will dispatch all orders.

Can I still make a purchase?

Yes! All purchases will still be dispatched once we are allowed back at work. Everything on the website is in stock so you are will definitely get your order.

If I change my mind, can I cancel my order before it is dispatched?

Yes! If you decide you no longer want/need an item you ordered, send an email to [email protected] for a full refund.

Is customer service still available?

Yes! All staff at luggage.co.nz are now working remotely. This means you can still contact our customer happiness team between our usual business hours.

Email: [email protected]

Phone: 0800 300 091

Contact Form: Fill in here

 

From the team at luggage.co.nz, we want to thank you for your co-operation and we hope you understand. Stay Safe. Be kind.

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