luggage.co.nz provides free delivery New Zealand wide*. However with some sale items may incur shiping, which will be stated on the product.
Orders will typically be dispatched the same day if ordered before 2pm NZST. if you are based in the North Island your order will typically arrive overnight to metro centers. For South Island deliveries, delivery is two business days. Please add an additional day to these times for all rural deliveries.
Orders made on weekends and public holidays will be despatched the next business day.
*Some deliveries to remote locations such as Great Barrier Island will be charged an additional shipping rate. In most cases the prices quoted at checkout will be correct, but in some cases additional freight charges may be required. Our customer service team will contact you if this is the case and you must agree to these extra charges before the order can be shipped.
Unfortunately we don't ship to other international destinations at this time.
100-Day easy return policy.
We understand that sometimes a product just isn't right!
luggage.co.nz allows you to return your order within 100 days of the date of purchase for a full refund.
To be eligible for a full refund the items must be unused, unworn, undamaged and unmarked, and in their original luggage.co.nz box or packaging.
Please note that some products may have individual return policies as stated in the product description.
If any items are not eligible for a refund we will contact you and return those items to you.
If your item is faulty please contact us as soon as possible at firstname.lastname@example.org
Please see our Returns Policy for further information.